PRIVACY POLICY

At Pilvo Pty. Ltd (“Pilvo”, “we”, “our”, or “us”), we are committed to protecting the privacy and security of our clients, stakeholders, and visitors (“you” or “your”). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with our services or visit our website.

1. Information We Collect

We may collect and process the following types of personal information:

● Contact Information: Name, email address, phone number, mailing address.

● Business Information: Company name, job title, and other professional details.

● Transaction Data: Records of your communications, purchases, and service inquiries.

● Usage Data: Information on how you use our website, services, and online tools, such as IP addresses, browser type, and cookies.

● Marketing Data: Preferences for receiving marketing communications and feedback on our services.

● Social Media Information: Information from social networking sites, including your interactions with our pages and content (if you use social login to interact with us).

2. How We Use Your Information

We use the information we collect for the following purposes:

● Providing Services: To deliver and improve our business and marketing services, manage projects, and communicate with you.

● Customer Support: To respond to your inquiries and resolve issues related to our services.

● Marketing Communications: To send you updates, offers, and newsletters, provided you have given consent. You can opt out at any time.

● Compliance with Legal Obligations: To comply with applicable laws, regulations, or legal requests.

● Website Improvement: To monitor and analyze website usage and improve user experience.

● Profiling and Analytics: To personalize our communications and services based on your preferences and behavior.

● Fraud Prevention: To protect our business, website, and users from fraud, security threats, and other unlawful activities.

3. Lawful Basis for Processing Personal Data (EU Users Only)

Under the General Data Protection Regulation (GDPR), we rely on the following lawful bases to process your personal data:

● Contractual Necessity: When we need to process your data to fulfill the contract we have with you.

● Legitimate Interest: When processing is in our legitimate business interests, such as improving our services or conducting analytics, provided this does not outweigh your data protection rights.

● Consent: When you have given us explicit permission to process your personal data for specific purposes, such as receiving marketing communications.

● Legal Obligation: When processing your data is necessary for compliance with a legal obligation.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your interaction with our website. This helps us enhance your browsing experience and tailor our services to your preferences. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

● Service Providers: With trusted third-party vendors who assist us in providing services such as payment processing, data analysis, and marketing.

● Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business deal.

● Legal Requirements: When required by law, we may disclose your information to government authorities, law enforcement, or other third parties.

● Third-Party Platforms: When interacting with Pilvo via third-party platforms (such as social media sites), we may share information based on the terms of use of those platforms.

6. International Data Transfers

As a global company, we may process or store your personal information in countries outside your own, including countries that may not have data protection laws equivalent to those in your jurisdiction. However, we take steps to ensure that appropriate safeguards are in place to protect your personal information, such as entering into Standard Contractual Clauses (SCCs) with third-party providers where required.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

This includes:

● Encryption: Protecting your data during transmission through secure encryption protocols.

● Access Control: Limiting access to your personal information to only those employees, contractors, and third-party vendors who need it for their specific job functions.

● Security Audits: Conducting regular security assessments to ensure the protection of your data. However, no data transmission over the internet is 100% secure, and we cannot guarantee complete security.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. Your Rights

You have certain rights regarding your personal information, including:

● Access: You can request a copy of the personal data we hold about you.

● Correction: You may request corrections if any of your data is inaccurate or incomplete.

● Erasure: You can ask us to delete your personal information in certain circumstances.

● Objection to Processing: You have the right to object to our use of your data for direct marketing purposes.

● Data Portability: You can request that we transfer your data to another service provider where feasible.

● Restrict Processing: You may request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites that are not operated by Pilvo. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

11. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer needed, we will securely delete or anonymize it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to periodically review this page to stay informed about how we are protecting your personal information.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected]